The other day was mother’s day and as I was doing my three minutes of gratitude in the morning I was reminded how lucky I was to have a loving childhood with both a mother and father that were a great role model to me.  As I now have children of my own, I find myself trying to live up to their great examples.  I try to be a real model everyday and live out my life how I want my children to live out their lives as they grow older and have children.   

  • As we work with so many young people in the restaurant we need to remember that all of our team members and fellow managers come from a unique background and childhood.  We talk about creating a relationship with our guests and team members and sometimes we may forget that this may be the most stable relationship that some of them may have.  We spend more waking hours with our coworkers at times than we do with our families.  This is why it is so important that we treat each other as a family and that we are there to help and listen to each other when problems arise.  Here are some simple tactics that can help us become better role models / real models as authority figures for our team members.
  • 1.  See the personal side.  We need to treat team members as people and remember that they all have a personal side.  Get to know little things about each other.  One of the best ways to learn something about someone is the ask the 2nd question.  After you ask the initial question and hear the answer, ask a second question that digs a little deeper. 
  • 2.  Listen.  It is often said the listening is one of the greatest strengths that leaders need to possess.   Asking that second question is also a great way to let others know that you are listening.  Listening is also a way we can comfort team members if they are having a tough time outside of work.  Sometimes it helps just having someone listen.
  • 3.  Constant Feedback.  Feedback both positive and constructive is important so team members know how they are doing and what you are looking for.  Try to remember the 5/1 ratio.  For every 1 time we coach someone or give constructive feedback we need to give that person positive feedback 5 times to maintain a healthy balance. 
  • 4.  Brag in front of others.  One of the best ways to build a great relationship with others is to give them positive feedback and brag on them a bit in front of others.  It not only make the team member feel good, it lets others know what excellent performance looks like. 
  • 5.  Accept each others differences.  Don’t judge others.  Just because someone may be different doesn’t give any of us the right to judge others or put them down.  At the end of the day people may forget what you do and forget what you say but they always remember how you make them feel.   
  • One last thing to remember about managing others is that it really boils down to influence more so than governing.  We can govern when it may come to policies and rules but when it comes to winning the hearts and minds of our team members it comes back to influence.   

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