As we are talking about leadership over the past few weeks, I thought I should share what I feel are my top 10 leadership qualities that I look for in people as they move up in our organization.

  • 1.  You are always learning or teaching, every day!  One of the most important duties of every leader in the building is to always be learning or teaching.  It is a good habit if you journal to write down 1 thing that you either learned or taught someone today. 
  • 2.  Building others up.  The goal for you to move up is to build your replacement.  Whenever someone asks me how they move up in our organization, the first thing we tell them is to build their replacement.  Take the time and help someone else achieve their goals at the same time.
  • 3.  Not making excuses and blaming everyone else, be accountable.  I like to tell everyone that our company coat of arms should NOT point at each other.  One leadership trait that sets great leaders apart is that they take responsibility for failure to achieve the desired results.  The other part to this is when you point out a problem make sure you offer a solution.     
  • 4.  Working up, not down.  This is one of the things that frustrates me the most, when I see our top leaders working down during the day.  It is great to work side by side with the team but we need to make sure that we are not enabling others to work less.  Whenever I consider someone for a promotion I ask myself if I find myself and others working down in their company or if they are working up towards us in their current position.  We have to avoid letting other people set our agenda, we need to be intentional with our time.  We need to teach others how to treat us.  We have set clear expectations at every level.  If you feel like you have to be superman or superwoman every time you are at work you are not delegating well enough. 
  • 5.  Be grateful, not hateful.  Say “Get To” not “Have To”.  These are 2 statements that I have talked about in previous blogs but I feel are one of the keys to success.  Every morning when I wake up I write in my journal one thing that I am grateful for in my life.  It helps you get your mind right.  At the end of the night I write down in my journal the people that I praised or thanked throughout the day. 
  • 6.  Don’t have a self limiting mindset.  What we feed our mind is what we tend to believe.  What we start to believe leads towards the actions that we take.  Never let others tell you what is possible or not.  Have a vision and develop a path to get there. 
  • 7.  Pay attention to the details, have a 360 degree view.  Achieving results are a large part of your success in our organization.  The details and having a 360 degree view is the best way to meet our financial benchmarks.  Paying attention to the little things every day is what turns a good company into a great company. 
  • 8.  If you see it, say it.  This is along the same lines as coaching everyday but this goes one step further to include feedback as well.  It is important for us say what we see many times during the day.  This goes for the good as well as the opportunities.  If you want a behavior repeated, the best way is to mention that behavior out loud.  When coaching something that is incorrect, coach it and tell the person how it should be done, not what they did wrong. 
  • 9.  Serve others and build relationships.  Being a part of Culver’s means that you will need to be able to connect with others.  Take every chance you get to interact with either a guest or a team member and work on building that relationship and creating loyal, raving fans.  Take any extra time you may have and start a conversation with someone.  
  • 10.  OTED.  Choose “One Thing Every Day” to do you move yourself forward both personally and professionally.  The best person to compare yourself to is yourself yesterday.  If you are better today than you were yesterday, you win.  I write down one item every day that I will do no matter what to be better in both of those areas of my life. 
  • I feel that following these 10 steps of leadership will help us reach our goal that everyone who chooses Culver’s leaves happy!  I believe that the above 10 items help us walk the thin line between leader and manager to produce leadership.  One last bonus tip, if you can give 100% when it doesn’t matter, you will automatically give 100% when it does. 
  • Please share a leadership attribute that you feel is key to success. 

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