I wanted to take the outline from last week and go a little deeper.  I am planning a three part series to take a closer look at each of the attributes outlined last week that make up an ideal team player: humble, hungry and smart.  As outlined last week we should be on the look out for people that have all three of these qualities when it comes to new hires as well as those we are considering for promotions.  My goal is to look at these qualities in the lens of our stores and our daily activities. 

  • The first virtue or quality I want to look at is humble.  What does humble look like at Culver’s?
  • Our number one core value at the scoops group is to Serve.  The two key points to this are to create loyal, raving fans and to put others first.  As I have mentioned in the past, a loyal, raving fan should include our team members as well.  Humble people serve others.  Humble people put the results of others and the common good before themselves.  One of our scoops beliefs is that our guest is anyone who is not me.  How do you treat the people that are below you in the company?  The people that are humble treat everyone the same.  The people you need to watch out for in an organization are those the “kiss up” to those above them and then “kick down” to those beneath them in the company.  The saying “It’s not my job,” should never be spoken at Culver’s.  If we have a team member that says that, we need to call them out immediately.  As managers and leaders we also need to remember that there are times where we will need to work “shoulder to shoulder” with our team and perform any task that is required.  One thing that sets the great companies apart from the good ones are the details.  Humble people consistently do the little things needed to make that difference.     
  • Humble people are givers, not takers.  Humble people are grateful, not hateful.  Humble people share the credit for a job well done and praise others.  Humble people are also accountable and most of the time even take more than their fair share of the blame.  Humble people act this way because they are confident.  Don’t mistake humble for weak.  Humble is anything but weak.  True strength in humbleness is knowing a strength that you have and not flexing it.  People that are weak will often times pretend to be strong and try to flex a strength that they don’t really possess.   Along these lines is the thought that humble people are kind.  The real power of kindness is hard to measure and in certain situations unstoppable.  Humble people may not always feel kindness in their heart but they act kind anyways.  How times during any given day can we choose to be kind instead of an alternative reaction. 
  • How to identify humble?
  • 1. Compliment or praise others on the team. 
  • 2. They readily can admit their mistakes and be accountable.
  • 3. They share the credit for a job well done.
  • 4. They can acknowledge their weaknesses. 
  • 5. They help others and take on lower jobs at times.
  • 6. They “know” others on the team, they know about the person and treat everyone the same. 
  • 7. They use “we” more than “I” when they talk.
  • 8. They are interested in the success of others on the team.  They are a cheerleader.
  • 9. They are positive and kind even when they may not feel it. 
  • 10. They put others before themselves. 
  • Challenge for the week.  Rate those people on you team based on the above 10 items as to how humble each on is.  Next week we will explore “hungry” in greater detail. 

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